COMMENTS FROM
CURRENT SHOPPERS

Retired Executive
"Being a mystery shopper allows me to feel as if I am still a part of the business world and I know my evaluations are helping to improve customer service."

Teacher
"Objectively evaluating customer service has given me new insights into the challenges faced by business owners and managers."

Stay-at-home Mom
"I love being able to shop with a purpose; the spending money is also a nice reimbursement."

Administrative Assistant
"It gives me something very different and interesting to do on weekends and during my lunch hour. I consider mystery shopping to be my hobby."

College Student
"I like the free fast food meals and gasoline; it's great for a student on a budget."

For more information
about mystery shopping
visit our
corporate website:
www.marketforce.com
 

Who is Market Force Information?  Market Force Information is the leading customer experience information and insights partner for multi-location businesses. Through our network of independent contractors, we provide our clients with insight into the experience their customers encounter. This information helps clients implement strategies and training programs to improve their customer experience.

What is mystery shopping? A type of market research, it is a standard and common business practice where service evaluations are made without the store’s personnel being aware that they are being “shopped”. Mystery shopping provides information about client-established customer service standards. This information then allows companies to adjust training and award bonuses that help turn their service vision into reality. Good customer service benefits us all.

What does a mystery shopper do? Anonymous “shoppers” pose as ordinary customers and evaluate the business based on service, cleanliness, food quality and other factors that the client may require. As a part-time Independent Contractor (not an employee), you would receive complete guidelines for each shop that you choose to accept. Average shop time is between 1 and 2 hours.

What kind of “shops” might I do? We shop a variety of retail shops including gasoline stations, fast food establishments, sit-down restaurants, drug stores, computer stores, warehouse clubs, wireless telephone providers, bookstores, etc.

What do I get paid? For many shops you will be paid a fee to compensate you for completing our service questionnaire and for other shops you make a reimbursable purchase of a meal. Shoppers are paid once a month either by check or direct deposit, for all approved shops completed in the prior calendar month. Fees are paid only for reports acceptable to our clients.

What are the requirements for being a mystery shopper? You must be at least 20 years old and have a minimum of a high school education. You need excellent observational skills and must be very detail oriented. Most shops require a digital watch that displays seconds or a stopwatch for timing the store’s service. Access to a computer is required and high-speed access is highly recommended. A digital camera is necessary for higher paying audit-type assignments.

Does Market Force Information need/use more than one shopper in my area? Yes, we do. To maintain the confidentiality of our mystery shoppers, we must rotate shoppers on a regular and routine basis.

What is the process for receiving shops? Once your submission is approved, you will receive a password and the address of our Shopper Website where you decide and choose the shops you are interested in completing. When a shop is accepted, you then choose from a range of dates when to perform your shop. Accepting a shop means you are committed to completing the shop during the time frame that you choose. You are responsible for printing, from our website, the CPI, guidelines and a specific questionnaire for each shop. A thorough review of the guidelines is required prior to performing and completing the shop. After each shop, you simply report the results on-line, in most cases, and forward us your shop documentation (receipt or business card) and your Contractor Payment Invoice (CPI) for payment.

Security and your Social Security or Social Insurance Number:  Your information is collected via a secure web environment and there is a link to our Privacy Statement next to the SSN box on the form. If you note the URL in your web browser after you entered this website, you will see that we immediately redirect you to a secured server and you will see 'https' in the URL - a sign that you are on a secured server. If you are still uncomfortable giving us your SSN on-line, we also accept packets via fax. You may e-mail ShopRecruit@marketforce.com, an autoresponder, to receive an immediate electronic copy of the paperwork that may be faxed back.

Do not enter a SSN other than your true and valid SSN; identity theft is a crime. This number is used for payroll purposes and will be reported to the IRS when your annual earnings exceed a certain amount.

Once you have received my submission, what is next? Our staff personally reviews all submissions to ensure you meet our criteria. We process as quickly as possible, but it may take up to 48 hours. Approved Shoppers will receive an e-mail with your Shopper ID number and further information. Please make sure that your ISP or computer does not filter out our e-mail address. If you have not heard from us within 3 business days, please e-mail HelpDesk@marketforce.com for an update.




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